Effective Date: January 19, 2026
Thank you for choosing Qiguangge Trading Firm. We are committed to delivering our high-quality fashion pieces to our customers in Europe and North America quickly and safely.
1. Order Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your payment confirmation via PayPal.
You will receive a notification email once your order has been shipped.
2. Shipping Regions & Delivery Estimates
We currently ship to the United States, Canada, the United Kingdom, and European Union countries. All items are dispatched from our warehouse in Huizhou, Guangdong, China.
| Destination | Estimated Delivery Time |
| United States & Canada | 10–15 Business Days |
| United Kingdom & Europe | 10–14 Business Days |
| Other Regions | 15–20 Business Days |
Note: Delivery times are estimates and may vary due to customs clearance, holiday seasons, or extreme weather conditions.
3. Shipping Rates
Standard Shipping: Shipping costs are calculated at checkout based on the weight and destination of your order.
Free Shipping: We offer Free Standard Shipping on all orders over $79 USD (or equivalent currency).
4. Tracking Your Order
Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 48 hours for the tracking information to update on the carrier's system.
5. Customs, Duties, and Taxes
Qiguangge Trading Firm is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
If a package is returned to us because of unpaid customs duties, the original shipping cost will not be refunded.
6. Shipping Address Accuracy
Please ensure that your shipping address is correct at the time of purchase. We are unable to change the shipping address once the package has been handed over to the carrier. We are not responsible for lost packages due to incorrect address information provided by the buyer.
7. Contact Us
If you have any questions regarding the status of your shipment, please contact us:
Email:
zgcctvs@outlook.com
Business Hours:
Monday – Saturday (Closed on Sundays)